FAQ
Online Orders
Can I exchange items online?
Items purchased online can be refunded through our online process. Visit our Returns & Refunds page to begin your return!
What payment methods does Croma & Co use?
Croma & Co accepts payment via Credit Card and PayPal. For further information on how PayPal works please visit their website.
Are there any added charges for using Credit Card?
No, there are no surcharges or additional fees when paying via Credit Card.
Can I order over the phone?
No, Croma & Co cannot process orders or payments via phone.
I haven’t received my order confirmation email.
If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team on hello@cromaandco.com.
Can I make changes to my order?
Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns please contact us via the Contact Us page on our website.
Can I cancel my order?
Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team at hello@cromaandco.com and we will assist as best we can.
My item(s) is wrong, damaged or missing.
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at hello@cromaandco.com.
Shipping & Delivery
How long does delivery take?
Croma & Co offers standard and express shipping to Australia, please see approximate delivery times at our Shipping & Delivery page.
Does Croma & CO ship internationally?
cromaandco.com does not currently ship outside Australia.
My online order hasn’t arrived yet.
We use Australia Post for the delivery of online purchases. If you have any queries in regard to the whereabouts of your parcel, you can track your item through Australia Post here using your tracking number.
Do you require a home address for delivery?
Australia Post deliver to home, work and P.O addresses. If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. company name, street of entrance, level number.
How do I know if my order has been dispatched?
We use Australia Post to deliver all online orders. Once your parcel has been collected and scanned by Australia Post you will receive an email notification. Regular delivery updates will follow after that.
Returns & Refunds
Can I return products purchased online?
Yes you can. Items purchased online can be refunded through our online process. Visit our Returns & Refunds page to begin your return!
Do I need my receipt to return an item?
Croma & Co requires your proof of purchase/online order confirmation to refund you. This applies in the case of change of mind or faulty returns. Without proof of purchase we are unable to offer a refund. If you no longer have your receipt you are welcome to exchange for an item of equal or lesser value. For change of mind, your item will need be in original condition, unworn with tags attached.
Can I return an item purchased with a gift card?
We do not offer refunds on items purchased via gift card.
Can I return a gift card?
We do not offer refunds or exchanges on gift cards. The gift card must be redeemed online.